| Client Service | Longevity | Quality & Pricing | Fast Shipping | Secure Convenience | Brand Variety | Policies |
Client Service
Our 5 Star Customer Satisfaction rating at PriceGrabber.com proves we offer the best customer service available today! Read Reviews and Testimonials about The Upgrade Place.
Since 1983, memory and enhancement upgrades have been our only business, and our expertise is world class. You will never encounter long voice mail loops or endless menus, just friendly and efficient associates awaiting your call.
The continuity of our staff ensures that you are assisted with dedication and product knowledge unsurpassed in today's marketplace. We listen actively because our focus is only on you and your unique needs, so that you get what you want the first time, every time. Our "hands-on" approach means that each order leaving our dock has that stamp of pride, which comes only from that personal touch. Our dedication and serious commitment to good old-fashioned service means that you can depend on us completely. Our top priority is to develop long-term customer relationships, not simply fill orders or clear our shelves.
- McDonald & Associates – Pre-Internet Company Name
- The Upgrade Place at www.TheUpgradePlace.com - Present Day: To accommodate our growing product scope and customer needs, we have added many product lines and are now known as “The Upgrade Place”.
We are the same great people providing the same great products and service…and we’ve been making business personal since 1983.
Quality and Pricing
We ensure every product we offer is a quality product from reliable and trusted manufacturers. We even check user ratings where available before offering a product. This ensures you get the right product the first time with minimal hassles.
We react promptly to rapid market pricing shifts with aggressive cost updates, turning over our entire inventory every 36 hours. We are not dependent on one, or any, billion-dollar DRAM manufacturer, making us immune to their surplus inventory missteps, stockholder reports, shareholder earnings or the overhead associated with multiple locations. Our smaller size is a plus, allowing us to react to market conditions on a daily or hourly basis. This guarantees that you have the highest quality products for the best possible price each and every day. This has been the foundation of our success -- yesterday, today and tomorrow.
Fast Shipping
Being centrally located in Omaha, Nebraska means we can ship your order via low-cost, ground shipping services to 80% of the US in 3 days or less! You'll get your order faster and save money on shipping, in addition to the great prices we already offer.
Secure Convenience
At The Memory Place, you will receive the lowest possible price at the time of your purchase, qualified by one of our team of experts, who have an average eight-year tenure with our firm. Our credit card processing procedures are 100% cyber-secure and multi-layer encrypted for your protection. Further, your card is never charged until the minute your order leaves our warehouse. Even if you prefer to order only on-line, we provide email confirmation and will call you as a courtesy to let you know it's on the way via the carrier and shipping method of your choice.
Rest assured that your confidentiality is guaranteed. We have never sold our email subscriber list, our contact list or our client list to any marketing group, and we never will.
Brand Variety
Our selection of memory, USB flash drives, Flash Memory Cards, External USB Hard Drives and Laptop & Handheld Device Batteries is the best you’ll find. We marry value and price for you without bias, giving you the very best solutions with the newest technology available.
Policies
It's easy to do business with us: we offer several payment options, including Open Terms (Net 30, Net 21 or Net 15 with prior approval through our Credit Department... please see our Credit Application) to C.O.D. or credit card. For your convenience, we accept all major credit cards: American Express, MasterCard, VISA and Discover. The choice is yours for secure on-line ordering.
Our Return Policy remains among the most liberal in the industry. Besides our Lifetime Memory Replacement Warranty with Proof of Purchase (a copy of the invoice), we issue credits to your account within 24 hours and even provide the occasional refund check! Our clients frequently compliment our response times after a sale -- when we continue to troubleshoot and verify your needs, when necessary, to ensure that you'll keep calling us again and again for your future upgrade needs.
Our Company Mission is to serve you with the finest support and expertise in the market, whether it's your first order or your hundredth. We’ve tailored our policies to fit your needs and strive every day to maintain your trust, your business and your complete confidence. You are the benchmark of our success, because we don't just sell hardware, we provide solutions.
